The ChessBaron Chess Set - Customer Feedback


You know what they say about the proof of the pudding. Well, here is some feedback from customers. We guarantee their authenticity - these are emails from actual customers.



Dear Janet Clark: I just wanted to let you know my new Chopra India hand-carved budrose chess set and board arrived, and it is beautiful. It is exactly as represented, in excellent condition, and even impressed my aesthetically pleasing and beautiful bride, who exclaimed: "P* the chess set is really gorgeous". These words are rare from her, as the former owner of an art gallery and high end gift shop. It is now sitting on a beautiful table in our "sitting room"; I hope to move it to the "Library" where it will be proudly continuously exhibited. I want you to know it is a pleasure to do business with you. I am extremely pleased and proud to own your product. Incidentally, I was also pleased with the excellent communication you personally made with me in response to my questions particularly addressing my shipping concerns with regard to "The Ultimate" set which I sent to my brother L*, in British Columbia. I can't wait to receive the call from L*, which I know will parrot my praise and appreciation, for dealing with a reputable internet seller and fine business woman.
Again, thank you Janet,
P* W*, Springfield, MO. Attorney at Law...
Note: The sets this customer had were the X2019 Ultimate and the X2012 Chamfered Base.


Dear Janet: I have just received my chess set and case this morning...it has far exceeded my expectations..!!!..it is beyond what I expected..it is simply beautiful..!!!!..several of my friends have come over to see it and they were all amazed..one friend had what I perceived as tears in his eyes and when I asked him to tell me what was wrong, he told me that he just spent over $800.00 (US) for a set and mine felt and looked so much better than his..I was amazed to watch him feel the pieces one by one as he was so amazed...I told him long ago about you and now he wishes he had listened to me...I am having a brass plaque made for this case as it will be one of my family heirlooms to be handed down...I can not thank you enough....this set is marvelous....a lifetime keepsake.
Wishing you all of the best,
Sincerely,
B* G*, Greensboro, NC.
PS..if you would like to use me as a "testimonial" ...I am at your disposal.


Hi Janet,
It was a great pleasure to talk to you on the phone.
Let me say (and please feel free to pass this on to whoever can decide to give you a raise) that you have won a loyal customer for ChessBaron. There are so many places to buy chess supplies online that someone who's fairly new doesn't know where to turn. You were so knowledgeable, friendly, and helpful this morning that you made me feel that ChessBaron has got to be the best of the companies. I really appreciate you taking the time to help me. Customer service is almost impossible to find anymore and you made my day for treating me like someone that matters to you and your company.
Thanks to you, I'm putting ChessBaron.com into my favorites and I hope to be a customer for many years to come.
J W


Hi Janet,
I appreciate your handling of the order... it was the best experience I've had with a retailer's customer service in years. A real person answered the phone, she knew the details of the problem and had already worked out the best plan for dealing it. No voicemail, no long menu of choices to punch in before talking to someone, no endless stream of handoffs to other people who have no idea what the problem is so I get to explain it all over again... Thank you for a painless experience! I plan to rate your company very highly and recommend you to friends and family if they have any chess needs. Keep up the great work!
Paul


Just a short note to say: I am SO impressed with the service I've received with your company! The website was well-organized (and fun!) and all of the follow-up services (emails, confirmations, etc) were very well done, too!
Thank you for your help and merry Christmas!


Hi Janet,
Thank you so much for taking the time to make sure, all the chess pieces, board, and case were all in good shape. And to make sure the colors were the best they could be! wow!! It is a pleasure to deal w/someone who knows how to treat a customer!
Wishing you a wonderful holiday season and a happy and healthy new year! Thank you for being so quick with your replies and so helpful!


Janet,
Thank you! I am excited to see the set and figure out where to put this brass tag. I am so impressed and appreciative with how accommodating you've been with my individual request! That says a lot for you and your company, especially when I'm only making a small purchase. I'll definitely be in touch when I'm ready to purchase one of the beautiful luxury boards!!
Note: This customer requested a brass tag for her King John brass set from us. Janet went out of her way to get something to suit. Go Janet, Go! Go Janet, Go! She's such an 'Ever Ready Bunny'.


Janet,
Thank you! Thank you! Thank you! You have been so patient and kind. I'm sure we will both love the set. It's no problem about the amount of the charge. I am so excited. Thank you for taking the $6.95 off. (Note: Hmmm... No wonder our profits are so low... Hmmm...) I really appreciate that.
I'll look forward to the email of the tracking number. Are the pieces individually wrapped? I think I'll take your suggestion and let him do it himself. I can't express how excited I am.
Thank you for being a blessing to me.
Note: And a little cuddly blessing to us too - just hope she doesn't read this and starts thinking - hmmm... 'pay rise'.


Where can we direct you now?